Alcohol Restrictions for all services

Rapid intoxication drinks are banned in this venue. Including shots and irresponsible consumption of alcohol. Alcohol can only be consumed by adults over the age of 18.

Abusive, argumentative, indecent, vandalism (including throwing paint on tables) theft or violent behaviour is NOT tolerated, and offenders will be removed from our premises. Our staff and customers are to be respected at all times and if asked to leave, you must do so. 

Security or police may be called. All of our venues have CCTV and panic/duress alarms.

General Painting Sessions cancellations & reschedules 

CANCELLATIONS for General Paint and Sip Sessions:
If you submit your request more than 72-hours* before your session commencement time and are eligible for a refund, you will receive a full refund in the same manner in which you paid. Alternatively, you can opt to receive a credit voucher which enables you to book any upcoming session.

RESCHEDULES to General Paint and Sip Sessions:
If you submit your request between 2-hours to 72-hours* before your session start time, we will issue you a credit voucher minus a last-minute cancellation/reschedule fee of $20 per seat for our up to 3-hours sessions. You can use your credit voucher to book any upcoming session within the next 6 months from the date received.

NO SHOW (this means that you do not turn up to the event)
Due to limited seating, if you submit your request within 2-hours before your session start time or you do not attend the session, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.

Contact us at info@paintjuicy.com.au for any questions.

Refunds

If approved, you’ll be automatically refunded on your original payment method. We cannot change the refund payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds made through AfterPay will incur a 6% charge of the amount returned back to the customer. This is to cover the charges we receive from AfterPay.

Unfortunately, we cannot accept returns on sale items or gift cards.

Gift Cards

Gift cards purchased though our website have no expiry so you are able to use them at your own leisure on any service.

Gift vouchers which are offered as part of a giveaway, competition either direct from the business or third party i.e. radio have their own validity listed. Failure to book a session before expiry will mean the voucher cannot be used. No extensions can be made.

Private Paint and Sip Events In-Studio Policy

Booking Policy for ALL Private Events

• The number of painters for Private Events can be changed (subject to a minimum), free of charge until 7 days prior to the event when the final payment is due
• Cancelling or rescheduling the Private Event, or withholding final payment, may result in loss of deposit
• $200 deposit for Private Events is to be paid upon request with the final payment made 14 days prior to the Private Event

Private Event Booking Times

• Adult - Monday - Sunday 10am - 1pm or 2pm - 5pm or 6pm - 9pm
• Family Friendly or Kids Birthdays - Monday - Sunday 10am - 12pm
• Start times can be modified, contact us for additional requests, we are more than happy to accommodate

Allergen Disclaimer

Attention customers with food allergies. Please be aware that food brought in by other customers and contractors may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat. While we take steps to minimise risk and safely handle the foods that contain potential allergens, please be advised that cross contamination may occur, as factors beyond our reasonable control may alter the formulations of the food we serve, or manufacturers may change their formulations without our knowledge.

Other Terms

• While we try our best to seat you with your friends and family, please make sure to add the person who you wish to be near in the notes at the checkout. Tickets are able to be purchased up until the start of the session. Late purchases may mean we are unable to seat you with your group 
• Please arrive 15 minutes early to each session so we can seat you in time to start. Sessions will commence within 15 minutes of the start time
• Please wear appropriate clothing to our sessions. You will most likely get paint on your clothing. We will not reimburse, offer credit, offer a voucher or money to any person that gets paint on themselves, clothing, accessories, shoes and more. Your items are your responsibility

Physical Items Purchased

For physical items (not an event, session, paint and sip, or other activity-based purchases or pre-purchased food, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return for physical items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@paintjuicy.com.au. If your return is accepted, we’ll offer instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@paintjuicy.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.