Paint Juicy events are designed to be vibrant and high-energy. Depending on the venue, the session may include louder music, microphones, amplified sound, and party-style lighting. Not every venue is the same. Some locations have minimal effects, while others may use stage-style lighting, including flashing or strobe-style effects, lasers, and bright LED lighting.

These conditions may not be suitable for all guests, including (without limitation) those with photosensitive epilepsy or seizure risk, sensory sensitivities (including autism-related sensitivities), migraines triggered by light or sound, PTSD/anxiety triggers, hearing sensitivities or hearing impairment, and other medical or neurological conditions.

If you have any concerns, you must contact us before booking so we can advise on the expected setup for that venue and consider reasonable adjustments where practicable (including seating requests). However, due to venue setup, venue policies, safety requirements, and circumstances outside our control, we cannot guarantee the elimination or absence of any lighting effects, sound levels, crowd noise, or other triggers.

By booking and/or attending, you acknowledge and accept that exposure to light and sound conditions may occur and you attend at your own risk. Nothing in this warning is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot be excluded.

If you are making a booking on behalf of others, these terms apply to everyone attending. It is your responsibility to inform your guests of these terms.

Most of our customers are absolute legends. A very small number have caused serious damage, crossed boundaries, or behaved in a way that is not acceptable in a public venue. These terms exist to protect our team, the venue, performers, and the experience for everyone else. It is these actions that we have to have these terms and conditions and that's a big poo poo to them. Let us normal people have a great time!

Nothing in these terms is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot be excluded.

Sound and light sensitivity warning

Some venues may use bright or flashing lighting and louder music. If you have any light or sound sensitivities (including photosensitive epilepsy, sensory sensitivities, migraines, PTSD/anxiety triggers, or hearing sensitivity), please review our Sound and Light Sensitivity Warning before booking.

Accessibility and mobility requirements

Paint Juicy aims to make our events as accessible and inclusive as reasonably possible. We welcome guests with mobility requirements and disabilities and we will always do what we reasonably can to support access, seating, and participation.

However, event accessibility varies between venues. Many of our events take place in partner venues such as clubs, hotels, bars, and function spaces. Some venues are older buildings or have fixed layouts, heritage constraints, stairs, narrow walkways, uneven surfaces, limited accessible toilets, limited lift access, or restricted entry points. Because we do not own or control these venues, we cannot guarantee that every venue will be fully wheelchair-accessible or step-free.

Here are the details: https://www.paintjuicy.com.au/pages/accessibility-at-paint-juicy

Before you book

If you or someone in your group has any mobility requirements, uses a wheelchair, walker, cane, or has difficulty with stairs, standing, or navigating crowded spaces, you must contact us before booking so we can:

• confirm the venue’s current access details where available
• advise the most suitable entry point, seating area, and arrival time
• request reasonable seating adjustments where practicable
• recommend an alternative session or venue where a more suitable option exists

Accessibility features that may vary by venue include (without limitation):

• step-free entry and internal access
• ramps and handrails
• lift access
• aisle width and turning space for wheelchairs
• accessible toilets
• accessible parking proximity
• seating height and stability
• crowd density and ability to move between tables
• proximity to exits, bathrooms, and quieter areas

On the day

Where possible, we recommend arriving early so we can assist with seating and access. In some venues, staff may need to direct you to specific entry points due to safety, crowd control, or venue policy.

Limitations and responsibility

While we will make reasonable efforts to assist, we cannot guarantee full accessibility at all venues due to:

• venue design, age, heritage constraints, or fixed layout
• venue policies and staffing
• safety requirements and emergency egress rules
• circumstances outside our control (including last-minute room changes or venue operational decisions)

If accessible entry, seating, or facilities are essential to your attendance, you must contact us before booking. If we cannot reasonably confirm suitable access for the chosen venue, you may prefer to select an alternative venue or date.

Our commitment

We are actively working towards partnering only with venues that are step-friendly and wheelchair accessible wherever possible. Until that is achievable across all locations, we encourage guests to check access requirements with us in advance so we can help you choose the best option available.

Nothing in this section is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot be excluded.

Events, venues and changes

• Events are delivered in partnership with venues and suppliers. Venue rules and venue staff directions apply at all times.
• Paint Juicy may make reasonable changes to seating, start times, format, materials, hosts or performers due to venue requirements, safety, illness, or circumstances outside our control.
• If Paint Juicy cancels an event for operational reasons (including venue cancellation, illness, safety, or insufficient bookings), we will offer a transfer to a comparable date, a credit, or a refund to the original payment method.

Alcohol, conduct and consent

• Alcohol may only be consumed by guests 18 years and over.
  
• All events held at licensed venues must comply with RSA and venue policies. Venue staff decisions on alcohol service are final.
• You must follow all instructions given by Paint Juicy staff, venue staff and any performers, including safety directions. If you do not, you may be refused entry or removed.
• Abusive, argumentative, indecent, vandalism, theft, or violent behaviour is not tolerated. Anyone behaving this way may be refused entry or asked to leave.
• Consent is mandatory. You must not touch entertainers, staff, team members, or other guests without clear, prior consent.
• Do not touch anyone’s private parts. This is never allowed.
• Sexual harassment, unwanted physical contact, stalking, leering, explicit comments, or filming others without permission are prohibited.
• If you are asked to stop a behaviour, you must stop immediately.
• Security or police may be called where required. Many venues operate CCTV during events and footage may be provided to authorities if needed.
• Staff, venue staff, performers and other guests must be treated with respect at all times.
  Attendance and participation are at your own risk and, to the extent permitted by law,
• Paint Juicy is not liable for loss, damage or injury arising from failure to follow directions or from the behaviour of attendees.
• If you or your guests cause damage to venue property, equipment, furnishings, or event materials, or create a mess requiring additional cleaning, you may be held responsible for repair, replacement, and cleaning costs, to the extent permitted by law.

Photography, filming and marketing consent

• By attending a Paint Juicy event, you consent to being photographed or filmed, and for those images or recordings to be used by Paint Juicy and related entities for marketing, social media and promotional materials without payment.
• If you prefer not to appear, tell a team member on arrival and we will take reasonable steps to seat you out of camera zones. Please avoid stepping into active filming or photo areas.
• While we will take reasonable steps, we cannot guarantee you will not appear incidentally in background footage or crowd photos.

General sessions: cancellations and reschedules

Cancellations

Request more than 96 hours before your session start time and you are eligible for a full refund to the original payment method, or a credit voucher for a future session.

Reschedules

Requests made within 96 hours before the session start time receive a credit voucher minus a last-minute fee of $20 per seat for sessions up to 3 hours. Credit is valid for 6 months from issue.

No shows

Requests under 24 hours of start time or failure to attend are treated as a no show. No refunds or credits are provided.

Denied access

If you are refused entry or removed by our team or a partner venue (including due to RSA, venue policy, safety concerns, or breach of these terms), you will not receive a refund or credit.

Circumstances outside our control

If an event is cancelled or materially disrupted due to circumstances outside our control (including severe weather, venue closure, emergencies, power outages, government directions, or supplier failure), we may offer a transfer to a comparable date, a credit, or a refund where required by law.

Age restrictions

General sessions

Guests aged 12 and up may attend with a participating adult. Children 11 and under, including babies, cannot attend general sessions.

Where adult content applies, such as Nude Live Painting, all attendees must be 18 or over. No exceptions. Guests who appear underage may be asked for ID by the venue partner.

Private bookings

Private bookings are for anyone including babies. Anyone under 18 must be supervised by a responsible guardian at all times. Please review our Sound and Light Sensitivity Warning if applicable.

Private Paint and Sip events

Pricing

$700 covers the first 10 guests. $65 per additional guest. Minimum charge is 10 paid seats. Smaller groups may proceed at the $700 minimum. If that does not suit, consider our open sessions.

Artwork selection

Choose one artwork from our gallery for your session. If you want something different, a fee of $200 applies and we will create a bespoke artwork to fit your theme and timeframe. This will be agreed in writing prior to the event.

Entertainers and extras

• Some events and or private events may include entertainment add-ons (for example, a male model, live singer, etc) for an additional cost. Availability and venue rules apply.
• For male model sessions, model attire is subject to venue rules. Private residences may request nude. Licensed venues may require covered attire. The consent rules above apply to everyone at all times.

Deposit and payments

• A $300 deposit is required to secure your date and time and is due within 2 business days of invoice.
• The final invoice is due 45 days prior to the event.
  From 45 days before the event, the deposit and any final payment become non-refundable.
• Rescheduling the private event or withholding the final payment from 45 days out will result in the loss of your deposit.

Refunds

• Approved refunds are returned to the original payment method only. Processing times vary by bank or card issuer.
  
• Refunds for payments made via Afterpay incur a 6% fee of the refunded amount to cover third-party charges.
  We cannot accept returns or provide refunds on sale items, tickets or gift cards.
  
• If you have an issue with your booking or believe an error has occurred, you must contact us first at info@paintjuicy.com.au so we can attempt to resolve it. Lodging a payment dispute or chargeback does not override these terms.

Gift cards and vouchers

Gift cards purchased through our website do not expire and can be used on any service.
Gift vouchers issued for giveaways or competitions, including third parties such as radio, have their own validity terms. No extensions are provided after expiry.

Third-party ticket warning

Only purchase tickets from the official Paint Juicy website. We do not verify or endorse resale via social media or other platforms. Tickets purchased from third parties are at your own risk. If a third-party ticket is invalid, entry may be refused and we cannot assist on the day.

Allergen disclaimer

Food made by venues, brought by guests or contractors may contain or come into contact with allergens including dairy, eggs, wheat, soy, tree nuts, peanuts, fish, shellfish and more. Venue partners take steps to minimise risk, but cross-contamination can occur and formulations may change without notice. We cannot guarantee any item or venue is free of specific allergens.

It is your responsibility to check directly with the venue about ingredients, preparation and potential cross-contamination before consuming any food or drink. Paint Juicy is not responsible for any food-related issues, reactions or incidents.

Seating, arrival and attire

• We will do our best to seat groups together when you arrive on time. Late purchases or late arrivals may be seated separately.
• Please arrive 20 minutes early so we can seat you and start on time. Sessions begin within 15 minutes of the scheduled start.
• We use water-based acrylic paint. It can mark clothing and personal items. Do not paint your face. Acrylic paint is not cosmetic and may stain or cause irritation.
• Wear appropriate clothing. We will not reimburse, offer credit or compensate anyone for paint on clothing, accessories, shoes, devices or other personal items.
• You are responsible for your personal items at all times. Paint Juicy and venue partners are not responsible for loss, theft or damage to personal property (including phones, bags, clothing, accessories and vehicles) during or in connection with an event.

Physical goods returns

• This section applies only to physical products, not events, sessions or pre-purchased food.
• You have 30 days from receipt to request a return. Items must be unused, in original packaging, with proof of purchase.
• Contact info@paintjuicy.com.au to start a return. Do not send items without approval. Items sent without approval will not be processed.
• Damaged or wrong items must be reported immediately on receipt.
• Non-returnable items include perishables, custom or personalised products, personal care goods, hazardous materials, flammable liquids and gases.

Governing law

These terms are governed by the laws of Australia and the states and territories in which events are delivered.

Severability

If any part of these terms is found to be invalid or unenforceable, the remaining parts continue in full force.

Contact

Questions about bookings, access needs, allergens, entertainers or venue policies
Email: info@paintjuicy.com.au