Refund policy

Last updated: 26 October 2026

Life happens, plans change and sometimes the babysitter cancels. Here's exactly what happens if you need to change or cancel a Paint Juicy booking. This policy covers all bookings and purchases with Entertainment Juicy IP Pty Ltd (ABN 33 657 295 139) trading as Paint Juicy, including website tickets and invoiced private events. If you book for a group, it applies to everyone in your booking.

It works alongside our Booking and Attendance Terms and Terms of Service.

Your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If something goes wrong on our side, you're entitled to a remedy under the Australian Consumer Law. For a major problem, like us cancelling or making a major change to your booking, that includes a refund. The rules below are about changes of plan on your side, and nothing in this policy limits your rights under the law.

Public sessions

More than 72 hours before your session

Cancel and get a refund to your original payment method (refunds on Afterpay payments have a 6% fee, explained below), or choose a credit voucher to use on any upcoming session within 12 months of the date we issue it.

Between 2 and 72 hours before your session

We'll give you a credit voucher for the full amount of your booking. Credit vouchers can be used on any upcoming session within 12 months of the date we issue them.

Less than 2 hours before, or a no show

Seats are limited, so a request inside 2 hours of the start time, or not coming at all, counts as a no show. No refund, credit or reschedule applies.

Feeling unwell?

Please stay home and look after yourself. Let us know as early as you can and the timeframes above apply.

Refused entry or asked to leave

If we or the venue reasonably refuse entry or ask you to leave because of your own behaviour, like being intoxicated, ignoring safety directions, being under the event's minimum age, or breaking our Booking and Attendance Terms, no refund or credit applies.

Paint on clothes

Paint happens, so wear something you don't mind getting a little arty. We'll always take care, but we can't cover paint that ends up on your skin, clothes, shoes or accessories while you're painting.

Private events

Pricing

• $700 AUD covers your first 10 guests, then $65 AUD for each extra guest.
• The minimum is 10 paid seats, so smaller groups pay the $700 flat rate. If that doesn't suit, our public sessions are a great fit for smaller crews.
• Pick any artwork from our catalogue and we can tweak the colours and details to suit your occasion, free of charge.
• Optional add-ons, like karaoke, tarot mini-readings, photo wall props, a photographer or a male life model, are quoted separately.

Deposit and final payment

• A $300 AUD deposit secures your date and time, and is due within 2 business days of your invoice.
• Your deposit locks in your date and time just for you. It isn't refundable if you cancel, but if we cancel or make a major change, you'll get it back.
• Your final invoice is due 45 days before your event.

If you cancel

• More than 45 days before your event: we keep the $300 deposit and refund anything else you've paid.
• 45 days or less before your event: your deposit and final payment are non-refundable.

Changing numbers or dates

• Adding guests: just ask, and we'll fit them in if there's room.
• Dropping guests: free until your final invoice is paid, as long as you stay at or above 10 paid seats. Once the final invoice is paid, numbers can't be reduced.
• Moving your private event to a new date counts as cancelling it, so the cancellation rules above apply.
• If your final invoice isn't paid by 45 days out, we'll remind you, and if it's still unpaid we may release your date and keep the deposit.

To book or ask about a private event, use our enquiry form.

If we cancel or change your event

If Paint Juicy cancels a public session or private event, or makes a major change like the date, venue or town, you choose: a transfer to a comparable date, a credit, or a full refund to your original payment method. That applies whatever the reason.

And if you've told us about your access needs and we can't provide the access we said to expect at your venue, you can move to another session or get a full refund, whatever the timing.

Gift cards and vouchers

Paint Juicy gift cards bought on our website never expire and can be used on any Paint Juicy service. Gift cards can't be refunded or swapped for cash, unless the law requires it.

A credit voucher we give you because you can't make a session isn't a bought gift card. It's valid for 12 months from the date we issue it, as set out under Public sessions above.

Juicy Credit is store credit we add to your Paint Juicy customer account as a thank you for The Squeeze members. It isn't a bought gift card. It lasts 12 months from the day it lands on your account, can't be transferred to anyone else and can't be swapped for cash. If a booking paid with Juicy Credit is refunded, that amount goes back onto your account as Juicy Credit. Here's how to use your Juicy Credit.

Promotional vouchers from giveaways, competitions or partners (like radio) have their own terms and expiry dates printed on them, and can't be extended after they expire.

How refunds are paid

Refunds go back to your original payment method, and we can't switch them to a different one. How long it takes to land depends on your bank or card provider.

Change-of-mind refunds on Afterpay payments carry a fee of 6% of the refunded amount. This fee never applies when we cancel or change your event, or where you're entitled to a refund under the Australian Consumer Law.

Chargebacks

If something's not right with your booking, please talk to us first at info@paintjuicy.com.au. We'd much rather fix it with you directly. You can still contact your bank at any time.

Tickets from anyone else

Only buy tickets from the official Paint Juicy website. We can't check or honour tickets resold on social media or other sites, so buying from a third party is at your own risk. If a third-party ticket turns out to be invalid, entry may be refused and we can't help on the night.

Contact

Email: info@paintjuicy.com.au
Phone: 1300 855 116
Post: Entertainment Juicy IP Pty Ltd, PO Box 2021, Burleigh Heads QLD 4220