Privacy policy

Last updated: 26 October 2026

Hi, we're Paint Juicy. We bring paint, sip and singalong nights to venues across Queensland, New South Wales and the Northern Territory, and to do that we need a few details from you. This page explains, in plain English, what we collect, why, who helps us look after it and what you can ask us to do with it.

Paint Juicy is a trading name of Entertainment Juicy IP Pty Ltd (ABN 33 657 295 139). When we say "we", "us" or "our", that's who we mean.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent they apply to us, and the Spam Act 2003 (Cth). If anything here doesn't make sense, email info@paintjuicy.com.au and a real human will explain it.

The short version

We collect what we need to book you in, run a great night and keep everyone safe.
We only send you marketing emails or texts if you've agreed to them, and you can opt out any time.
We never sell your personal information.
Access and health details you share are optional, collected with your consent, used only to look after you on the night, and never used for marketing.
Our website uses cookies and pixels for analytics and advertising, and you can block most of them in your browser settings.
You can ask to see or correct what we hold about you at any time.

What we collect

When you book or buy

Your name, email address, phone number, billing address, what you booked, how many tickets, any discount code used and any note you add to your order. If you tell us who you'd like to sit with, we'll have those names too, so please let your friends know you've shared them. If you create a customer account, we hold your login details and order history. If you buy a gift card for someone, we hold the recipient details and message you give us.

Payments are processed by our payment providers: Shopify Payments (debit and credit cards, Shop Pay, Apple Pay and Google Pay), PayPal and Afterpay. We never see or store your full card number.

When you enquire

The details you put in our enquiry and contact forms, such as your name, mobile number, email, the town or suburb of your event, preferred date, event type, group size, theme, venue details, how you heard about us and your message. We also receive what you send us by email, phone, Facebook, Instagram, Messenger or WhatsApp.

When you join our list or a waitlist

Email list: your email address, when and how you agreed to hear from us, and the town page you signed up from if you used a "tell me when you're back" box.
The Squeeze, our VIP club: if you're on our email list, you're in The Squeeze. We count the separate nights you've booked under your email to work out your level (Fresh Squeeze, Double Shot or Top Shelf) and which perks you've unlocked.
Sold-out waitlist: your email and how many seats you're after, so we can let you know if seats free up or a new date lands nearby.
Texts: your mobile number, if you tick the box at checkout to get texts from us.

At our events

Photos and video our team takes on the night, as explained in our Booking and Attendance Terms.
Photos you upload through our Snazzy Times guest photo tool. It strips location tags from your photos and doesn't ask for your name or a login.
Access and health details you choose to tell us about, such as an easy access seat, room for a wheelchair, a quieter spot, a magnifier, a little extra help with the painting, a support person or a guide or assistance dog, and any medical, allergy, accessibility or mobility information you give us so you can take part safely and comfortably. This is sensitive information. Telling us is always optional and you never need to tell us why. We collect it with your consent, use it only to plan your seat and look after you on the night, and never use it for marketing. If you tick something for someone else in your group, please check they're happy for you to tell us.
Companion Card: if your support person is coming free with a Companion Card, we'll ask to see the card on the night. We don't copy or keep it.
Safety records: if a guest breaches our Booking and Attendance Terms, is refused service or is asked to leave, we may keep a note of what happened, including names, the date and venue. These records can include details of alleged unlawful behaviour. We only collect and share them where it's reasonably needed to keep people safe, or where the law allows or requires it.

When you use our website

Information collected by cookies, pixels and similar tools, such as your IP address, device and browser, the pages you view, what you add to your cart, links you click and how you found us. Our site also remembers the town you've been browsing (in your own browser) so it can show you nights nearby, and may use your browser's time zone to guess your state.

Reviews

If you leave Paint Juicy a public Google review, we may show it on our website exactly as it appears on Google, with the reviewer name Google displays.

When you apply to work with us

The details and documents you send with your application.

Where we get it from

Mostly from you, when you book, buy, enquire, sign up, upload photos or chat with us. Some comes automatically through cookies and similar tools, and some from the platforms that process your purchase.

Sometimes we get it from someone else: the friend who booked your group, the person who bought you a gift card, a guest who uploads a photo you're in, a social media platform when you message us, or a venue partner after an incident.

How we use it

To process bookings and purchases, and send your tickets, confirmations, gift cards and the details you need for your night.
To run your night, including guest lists, seating you with your friends, access needs and support person seats.
To answer enquiries, quote, invoice and run private events.
To look after you afterwards, including reschedules, credits, refunds, feedback and complaints.
To keep our guests, team, performers and venue partners safe.
To send you news and offers, only if you've agreed to receive them.
To run The Squeeze, including working out your level, emailing you when a perk unlocks, adding Juicy Credit to your account and letting your host know about a perk on your night.
To remind subscribers about nights they've been looking at, tickets left in their cart or a booking they didn't finish.
To show recent bookings on our website. These show only the event, the town and roughly when it was booked, never your name.
To understand how our website is used, measure our advertising and show our ads to people likely to enjoy a night with us.
To detect and prevent fraud, fake orders, spam and misuse, and to handle payment disputes.
To meet our legal obligations, such as tax and record keeping.

Email and texts

We only send marketing emails if you've agreed to receive them, for example by ticking the box at checkout or signing up on our website. New sign-ups confirm by email first, so nobody joins our list by accident. Every marketing email tells you it's from Paint Juicy, includes our contact details and has a one-click unsubscribe link. We action unsubscribes within 5 business days, usually straight away.

Our marketing emails can tell us whether you opened them and which links you clicked, so we can send emails people actually want to read.

You'll still get emails about bookings you've made, like your tickets, details for your night and any changes.

We only send marketing texts if you've agreed to receive them, for example by ticking the SMS box at checkout. Every marketing text says it's from Paint Juicy and gives you an easy way to opt out, like replying STOP, and we action opt-outs within 5 business days. Otherwise we only use your phone number for your bookings, such as if we need to reach you about your night.

If you email us or we email you, we keep that conversation in our business email so we can help you and keep track of your booking or event.

We no longer send web push notifications.

Juicy Credit

Some Squeeze perks land as Juicy Credit, which is store credit on your Paint Juicy customer account, not a gift card. We keep a record of how much credit you have, when it was added, when it expires (12 months after it lands) and when you use it. Juicy Credit can't be transferred to someone else.

Automated decisions

Some of our systems use personal information to make, or help make, decisions without a person checking each one.

Information they use: your email address and whether you're subscribed, the towns and states you've booked or signed up from, the events and dates you've booked and how often, and, for payment and fraud checks, your order, payment, IP address and device details.
Decisions made entirely by our systems: which marketing emails you get, like news about a night near you; personal offers created for individual subscribers based on their booking history; your Squeeze level and the perks and Juicy Credit that come with it, worked out from the separate nights you've booked; screening clicks on our ads to filter out fake traffic; and our payment provider automatically declining a payment that looks fraudulent.
Decisions where a system does a key step and a person decides: Shopify gives each order a fraud risk check, and if an order is flagged, one of our team reviews it before anything is cancelled.

Afterpay and PayPal make their own decisions, like approving a payment plan, under their own privacy policies. Think a system got something wrong for you? Tell us and a real person will take a look.

Cookies, pixels and advertising

Our website uses cookies, pixels and similar tools from us and from third parties. They help the site work, show us how it's used, measure our ads and show our ads to you, and to people like you, on other platforms. These include:

Shopify and Shop (our online store and checkout)
Google (Analytics, Ads, Merchant Center, Tag Manager and Fonts)
Meta (Facebook and Instagram), including the Meta Pixel and the Conversions API, which sends booking activity such as page views, cart additions and purchases from our store to Meta
TikTok and Pinterest
PayPal and Afterpay
Elfsight (Google reviews), our form tools, Cloudflare and Fraud Blocker (security and ad fraud protection)

Some of these tools may receive your email address or phone number in a scrambled (hashed) form so the platform can match a booking to an ad. Google Analytics keeps this data for 14 months.

Your choices: you can block or clear cookies in your browser settings, opt out of Google Analytics with the Google Analytics opt-out add-on, and manage the ads you see through Google My Ad Center, Meta ad preferences and the ad settings in TikTok and Pinterest. Some parts of our site may not work properly without cookies.

Custom audiences

From time to time we upload the email addresses of our customers and subscribers to Meta (Facebook and Instagram) to create custom advertising audiences. Meta scrambles (hashes) them, matches them to Meta accounts so we can show our ads to people who already know us, or to people with similar interests, and deletes the unmatched ones under its own terms. Hashed details are still personal information, so we treat them that way. We never include anyone who has unsubscribed from our emails or asked to be left out. Don't want to be included? Email info@paintjuicy.com.au and we'll leave you out of future uploads.

Who we share it with

We never sell your personal information. We work with every supplier, venue, platform and service provider in good faith. We only share what each one needs to do its job, and we expect them to look after it properly. We share personal information with:

Service providers who help us run the business, such as our online store, checkout and email platform (Shopify), payment providers (Shopify Payments, PayPal, Afterpay), our business email (Zoho), automation and productivity tools (such as Pabbly and Google Sheets and Gmail), photo hosting and storage for Snazzy Times (Cloudflare and Dropbox), store apps for forms, reporting, order management and data import and export, analytics, advertising, reviews, SMS and fraud protection providers.
Our team and the contractors, host artists and performers who help run your night, but only what they need for that event, such as the guest list, seating notes, access needs and a note if you've unlocked a Squeeze perk for that night.
Advertising platforms such as Meta, Google, TikTok and Pinterest, as described above.
Venue partners, where needed to manage safety, as set out in our Booking and Attendance Terms, or to arrange something you've asked for, like checking step-free access with the venue.
Payment providers and banks, to process payments, refunds and payment disputes.
Government agencies, police, courts or others where the law requires or allows it.
A new owner, if Paint Juicy, or part of it, is ever sold, merged or restructured. Your details may pass to the new owner, who would need to keep using them in line with this policy, or tell you first if anything changes.

Brevo, a service we used for email in the past, still holds our older mailing list, including a record of people who unsubscribed so we never email them by mistake. We no longer use it to send marketing emails.

Overseas

Many of our service providers store or process information outside Australia. These are likely to include countries such as the United States, Canada, European Union member states, the United Kingdom, Singapore and India, and other countries where those providers or their partners operate. We choose reputable providers and take reasonable steps to make sure they handle your information securely and in line with Australian privacy law.

How long we keep it and how we protect it

Your information is held electronically in the secure systems of our service providers and on our own secured devices. We take reasonable technical and organisational steps to protect it from misuse, interference, loss, and unauthorised access, change or disclosure.

We keep personal information only as long as we need it, then delete or de-identify it. As a guide:

Order, payment and invoice records: at least 5 years, because tax law requires it.
Email list details: while you're subscribed. If you unsubscribe we keep a note of that, so we never email you marketing again by mistake.
Access and health details: kept with your booking, and in the guest details our team uses to run that night (held in Shopify, Google Sheets and Gmail). Used for nothing else and never added to your marketing profile.
Safety records: as long as needed to manage the safety risk.
Photos and videos: once published or used in our marketing, they may stay in use. If you'd rather not appear, tell our team when you arrive.
Website analytics: 14 months in Google Analytics.
Job applications: as long as needed to consider you, unless you'd like us to keep you in mind for future roles.

Data breaches

If a data breach is likely to cause you serious harm, we'll let you know and notify the Office of the Australian Information Commissioner where the Notifiable Data Breaches scheme applies to us.

Staying anonymous

You can browse our site and ask general questions without telling us who you are, or using a made-up name. To book, buy or run a private event, we need your real name and contact details.

Under 18s

Our website and marketing are aimed at adults. Where an event allows guests under 18, they must come with a parent or guardian who stays with them the whole time and gives us any information we need. We won't feature a guest under 18 in our marketing without a parent or guardian's OK.

Seeing and correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask where we got it, by emailing info@paintjuicy.com.au. We'll reply within 30 days. We may need to check it's really you first. If we can't help with something, we'll tell you why.

Complaints

Not happy with how we've handled your information? Email info@paintjuicy.com.au with the details. We'll acknowledge it quickly and aim to sort it out within 30 days.

If you're still not happy, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

Shopify

Our store is hosted by Shopify. Shopify collects and processes the information you give our store, and how you use it, to run our website and checkout and to provide services that help us and other Shopify stores, like analytics, fraud protection and advertising. That information is shared with Shopify, may be shared with third parties and may be processed outside Australia. You can read how Shopify handles it in the Shopify Consumer Privacy Policy, and opt out of or object to Shopify processing your information at privacy.shopify.com.

Changes to this policy

We'll update this policy when the way we do things changes. The latest version always lives on this page, with the date at the top.

Contact us

Entertainment Juicy IP Pty Ltd trading as Paint Juicy
ABN 33 657 295 139
Email: info@paintjuicy.com.au
Phone: 1300 855 116
Post: PO Box 2021, Burleigh Heads QLD 4220