Refund Policy

General Paint and Sip Sessions

Cancellations for General Paint and Sip Sessions
If you submit your request more than 72 hours before your session commencement time and are eligible for a refund, you will receive a full refund in the same manner in which you paid. Alternatively, you can opt to receive a credit voucher which enables you to book any upcoming session.

Reschedules to General Paint and Sip Sessions
If you submit your request within 2 to 72 hours before your session start time, we will issue you a credit voucher less a last-minute cancellation and reschedule fee of $20 per seat for 3-hour sessions. You can use your credit voucher to book any upcoming session within the next 6 months from the date received.

No Show
Due to limited seating, if you submit your request within 2 hours before your session start time or you do not attend the session, you will be considered a No Show and will not be eligible to reschedule. No credit voucher or refund will be given.

Private Paint and Sip Events Policy

Private Paint and Sip Events

• Private bookings are priced at $700 for the first 10 guests, then $65 per additional guest
• Minimum of 10 paid seats for all private sessions
• If your group cannot meet the minimum, consider joining one of our public sessions - it is a great party vibe and you can still enjoy your occasion
• Contact our team directly at info@paintjuicy.com.au to book in advance
• Duration: up to 3 hours
• Choose one of our existing artworks or request a custom design (additional fee applies)
• All ages are welcome at private events. Guests under 18 must be accompanied by an adult at all times. Only those 18 and over may consume alcohol. Nude life drawing and bottomless sessions are strictly 18 plus.
• Optional entertainment add-ons are available at additional cost - contact us for details

Booking Policy for Private Events

• A $300 deposit is required to secure the date and time for the booking and must be paid within 2 business days
• The final invoice is due 45 days prior to the event
• The deposit and any final payment become non-refundable starting 45 days prior to the event
• The number of guests for private events can be changed subject to the minimum, free of charge until 14 days prior to the event
• Rescheduling the private event or withholding final payment may result in loss of deposit

Private Event Session Times

• Sessions available Monday to Sunday across a range of time slots
• Start times can be adjusted on request - contact us and we are happy to accommodate where possible

Other Terms

• While we try our best to seat you with your friends and family, please add the name of the person you wish to be near in the notes at checkout. Tickets can be purchased up until one hour before the session. Late purchases may mean we are unable to seat you with your group.
• Please arrive 15 minutes early so we can seat you in time to start. Sessions will commence within 15 minutes of the advertised start time.
• Please wear clothes that are able to get paint on. You will most likely get paint on your clothing. We will not reimburse or offer credit, voucher or refund to any person who gets paint on themselves, clothing, accessories or shoes. This is a definite. Sorry.

Physical Purchased Items

For physical items (not an event, session, paint and sip or other activity-based purchases), we have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@paintjuicy.com.au. If your return is accepted, we will send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order on receipt and contact us immediately if the item is defective, damaged or incorrect so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalised items and personal care goods. We do not accept returns for hazardous materials, flammable liquids or gases. Unfortunately we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method. Please allow time for your bank or credit card company to process and post the refund. Refunds made through AfterPay will incur a 6% charge of the amount returned. This is to cover the charges we receive from AfterPay. We cannot accept returns on sale items or gift cards.