It's a party,
By booking with us you acknowledge that the venue is or may become subject to public health orders or advice providing that patrons are vaccinated, are medically exempt from vaccination or are able to provide evidence of their COVID-19 vaccination status prior to entering the venue. It is a condition of the booking that patrons abide by any COVID-19 checking-in or verification procedures that the venue implements to address the public health orders or advice.
Abusive, argumentative, indecent, vandalism or violent behaviour is NOT tolerated, and offenders will be removed from any of our premises. Our staff and customers are to be respected at all times and if asked to leave, you must do so.
Security or police may be called. All of our venues have CCTV and panic alarms.
CANCELLATIONS for General Paint and Sip Sessions:
If you submit your request more than 72-hrs* before your session commencement time and are eligible for a refund, you will receive a full refund in the same manner in which you paid. Alternatively, you can opt to receive a credit voucher which enables you to book any upcoming session.
RESCHEDULES to General Paint and Sip Sessions:
If you submit your request within 2 to 72-hrs* before your session start time, we will issue you a credit voucher less a last-minute cancellation/reschedule fee of $20 per seat for 3-hr sessions. You can use your credit voucher to book any upcoming session within the next 6 months from the date received.
NO SHOW (this means that you do not turn up to the event)
Due to limited seating, if you submit your request within 2-hrs before your session start time or you do not attend the session, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
Contact us at email@example.com for any questions.
Booking Policy for Private Events
Private Event Times
For physical items (not an event, session, paint and sip, or other activity-based purchases or pre-purchased food, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return for physical items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll offer instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.